SHIPPING & RETURNS
SHIPPING POLICY
SHIPPING
Most orders are dispatched the same or next business day however please allow 24-48 hours to process. We do not ship Saturdays, Sundays or Holidays. Shipping Confirmation will be emailed as soon as your order has been sent.
SPANISH ORDERS - FREE EXPRESS SHIPPING ON ORDERS OVER 500 EU.
Bomé orders within Spain are sent by a National Courier Service. Once your parcel has dispatched a tracking number will be emailed so you can follow your delivery process.
Although this is an overnight service, parcels can be delayed due to matters out of our control.
Please allow up to 2-3 days.
A signature is required upon delivery, if the Courier Service has an unsuccessful delivery attempt, they will be in touch to arrange redelivery. Please note if Courier Service is unable to reach you, your parcel will be returned and can only be redelivered at your own expense.
INTERNATIONAL ORDERS - FREE INTERNATIONAL SHIPPING ON ORDERS OVER 500 EU.
All international orders are shipped by Correos.
Once your order has dispatched you will be emailed a tracking number, with this your full delivery process will be trackable.
A signature is required upon delivery, if Correos have an unsuccessful delivery attempt, they will be in touch to arrange redelivery. Please note if Correos are unable to reach you, your parcel will be returned to Spain and can only be redelivered at your own expense.
Please allow 7-10 business days for your parcel to arrive.
Please note that Bomé will not be responsible for any customs or import charges and delivery time excludes custom clearance delays.
RETURN & EXCHANGE POLICY
RETURNS & REFUND POLICY
BOMÉ does not offer refunds on items because of change of mind but are more then happy to exchange for another item, size or colourway.
We offer free return shipping for items being exchanged within Spain, you will just need to cover for the shipping back to us.
Free return shipping is not offered to international customers. We are always happy to help with sizing or other enquires to prevent the need to exchange. We understand this process gets expensive and we would like to avoid these extra costs for you.
Please email to paloma.bome@gmail.com your name and order number, stating why you wish to exchange your item. We will reply with detailed instructions, return address and arrange for it to be processed as soon as possible.
All items to be exchanged need to be returned within 7 days of receiving your goods. Once we have received the item for exchange, please allow another 5 business days for your exchange to be processed and re-sent.
Bomé leather goods, garments and other items are made in limited numbers and we cannot guarantee that all sizes and styles will be available at the time of exchange.
Items to be exchanged must –
Be in original condition, unworn, unused, unwashed with all original tags still attached.
All of our items are handmade with care and are inspected before being shipped to ensure the highest quality garments are being sent to you. We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’.
Email paloma.bome@gmail.com if you believe your garment is faulty so we can offer you a replacement or store credit as soon as possible.
Please note – Bomé will not cover the return postage costs, these are at your own expense. We are also not responsible or accountable for garments being returned. We advise to use trackable services and email customer service with your tracking number.
If you have any other customer service enquiries please email paloma.bome@gmail.com